1. What should I do if I forget my user name or password?
  2. What can I do via Contact Centre?
  3. What is the cost of a loan?
  4. Why should I have a current account and a card?
  5. How to choose a servicing bank?
  6. Why can’t all active users access my registered accounts?
  7. Why should I have a current account and a card?
  8. How many types of bank cards are there?
  9. What is a current account?
  10. How to choose the appropriate savings facility?
  11. What else are bank cards used for?
  12. What is the price of a loan?
  13. How do I access ProB@nking?
  14. Can I get information about my account?
  15. How to choose the appropriate savings facility?
  16. What do I do if I forget my user name and/or password?
  17. What kinds of deposits are there?
  18. How can I perform active operations (transfers) through ProB@nking?
  19. What is the cost of a credit?
  20. What access rights are available in ProB@nking?
  21. How do I know that I have successfully executed a transaction?
  22. Which departments conduct the programme?
  23. Can more than one authorised persons operate online with the accounts?
  24. Why are some transactions in “Movement and copy” tab marked with with status "Rejected"?
  25. What is the price for a call to Contact Centre?
  26. When is the is the deadline for application?
  27. Why are some transactions in “Movement and copy” tab marked with with status "Rejected"?
  28. Are there any technical requirements for my phone in order to dial Contact Centre?
  29. What degree do I need to have to be considered for the programme?
  30. Can more than one person sign a document?
  31. How and when can I print a debit advice?
  32. How can I switch to tone-dialling mode?
  33. Do you offer those who complete the Young Bankers Programme permanent positions?
  34. Can I define limits for the authorised persons when they sign documents?
  35. How can I register in ProBanking?
  36. How do I connect to Contact Centre from abroad?
  37. What are the minimal technical requirements for access to ProB@nking?
  38. Do I need to sign a contract to participate in the Young Bankers Programme and if so, what kind of contract is it?
  39. Do I have to confirm every transaction with a separate tan code?
  40. How do I know I’m protected?
  41. Can I begin working in my hometown?
  42. How can I confirm a payment with an SMS code?
  43. Will Trusteer Rapport work on my computer?
  44. Is accommodation provided for participants who are not from Sofia?
  45. How much time do I have to confirm a transfer with an SMS code?
  46. Will my computer become slower if I install Trusteer Rapport?
  47. How do I prepare for the mathematics and logic test?
  48. Why does a text message which contains a confirmation code also contain the amount and the account IBAN?
  49. How can I uninstall Trusteer Rapport?
  50. Can I take part in the Young Bankers Programme in a city other than Sofia?
  51. What are the conditions of the stipend?